If you wish to return a product, you have 14 days from the shipment date of your order to do so. Returns are accepted only upon approval from the company. Products must be unused, undamaged, unwashed, unaltered, and in their original condition, with all tags and labels still attached. The company is not responsible for any damage or wear that occurs after the product has been used, and in no case is obligated to replace such items.
a) You can return your product, provided it is properly packaged, using ACS Courier (2108190000) & send it in our headquarters of Athens (Sivitanidou 23, Kallithea). You may exchange it for the same or another product of equal or greater value. The cost of return shipping is your responsibility.
b) Refunds are only accepted under special circumstances and must be arranged with the company in advance.
Email: info@toyboy.com
Phone: +971 52 566 0924
Instagram: @toyboy_exclusive
FAQs
• If you no longer have the original packaging, you may return your order in any other secure package, ensuring it is well-sealed to avoid product loss.
• There is no need to write anything on your return package.
• If you wish to modify or cancel your return request, please contact us by phone or email so we can assist you.
• Remember that returned products must be delivered within 14 days before the return period expires. If a pickup was requested but not completed, please contact us to arrange a new attempt.
• Refunds will be processed using the same payment method you used for your purchase. Once the refund is completed, you will receiave confirmation via email.